Terms of Service
Welcome to Ideal & Digital. We are committed to building a transparent, collaborative, and successful partnership with our clients. These Terms of Service outline the terms and conditions that govern our relationship. By engaging with our services, you agree to abide by these terms.
1. Introduction
At Ideal & Digital, our goal is to empower businesses with tailored digital marketing strategies. We believe in an open and transparent relationship to help you achieve sustainable growth and success. These terms ensure clarity and understanding so we can focus on driving the changes you seek in your business.
2. Payment Terms
Payment Structure
Payments are required before any services commence. Depending on the service provided, we offer different payment options, including full payments upfront or payment plans. The agreed payment schedule will be outlined prior to the service start.
Payment Methods
We accept all major credit cards, bank transfers, and other online payment platforms.
3. Cancellation Policy
Cancellation Notice
You may cancel or reschedule an advisory session by providing at least 24 hours' notice.
Late Cancellations
If a session is canceled within 24 hours, the full session fee will be forfeited, as this time could otherwise have been allocated to another client.
Refund Policy
Refunds are generally not provided for services once they have begun. However, if services have not yet commenced, refunds may be considered on a case-by-case basis at our discretion.
4. Punctuality
If you are late for an advisory or fractional service session, please notify us as soon as possible. If no contact is made and you do not join within 10 minutes of the scheduled start time, the session will be considered a "no-show." Missed sessions will not be refunded.
5. Session Frequency
Recommended Frequency
To yield the best results, we recommend sessions occur on a weekly, bi-weekly, or monthly basis, depending on the needs of your business. For the fractional marketing service, one day per week is dedicated to your business.
Minimum Commitment
A minimum commitment of three months is required for all advisory and fractional services to ensure effectiveness and sustained progress.
6. No Guarantees
Your success in our program depends on your participation, effort, and commitment. We cannot guarantee specific results, as every client’s journey and engagement level vary. By agreeing to these terms, you also agree to be actively engaged and committed throughout the process.
7. Preparation for Sessions
We believe that preparation leads to better outcomes. We may require you to complete pre-work or come prepared with specific materials for each session. Digital recordings are allowed for your personal use, and you are welcome to take notes as you see fit.
8. Recording and Notes
You may record sessions for personal use to assist with your learning process. We will provide key session notes, but we also encourage you to take your own notes during sessions for better understanding and reflection.
9. Intellectual Property
Ownership of Materials
All materials provided by Ideal & Digital, including worksheets, templates, and resources, remain the intellectual property of Ideal & Digital. These materials are made available to you for your personal and business use, but they cannot be distributed or used for commercial purposes without explicit consent.
10. Privacy
Your privacy is important to us. We collect and use personal data in accordance with our Privacy Policy, which can be found here.
11. Limitation of Liability
No Liability for Outcomes
Ideal & Digital shall not be held liable for any losses or damages incurred as a result of implementing the strategies or advice provided during our sessions. You acknowledge that success depends on numerous factors beyond our control.
12. Changes to These Terms
We reserve the right to update or change these Terms of Service at any time. Changes will be posted on our website. Your continued use of our services after such changes signifies your acceptance of the new terms.
13. Governing Law
These Terms of Service are governed by UK law. Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts of the United Kingdom.
14. Contact Information
If you have questions or concerns about these Terms of Service, please contact us at info@idealanddigital.com.